Privacy Policy
MillCityPipeline Properties is a residential landlord in Massachusetts. This policy explains what information we collect from our tenants, including through our tenant text messaging program, and how we use it.
Information we collect
- Your name, the property and unit you rent, and your mobile phone number.
- Your preferred language and whether you prefer text message or WhatsApp.
- Your text message consent, and the date you gave or withdrew it.
- The messages and photos you send us, and our replies.
How we use it
- To reply to maintenance requests and questions, and to schedule repairs.
- To send monthly rent reminders.
- To keep a record of requests and our responses.
Who we share it with
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties.
We use a small number of service providers only to operate the program, and only as needed:
- Our messaging provider (Twilio), which delivers text messages.
- An AI service that helps us understand and translate messages and draft replies. A person at MillCityPipeline Properties reviews replies before they are sent.
- Repair contractors we send to your home: when you report a repair, we give the contractor your name, unit, phone number and any photos you sent, so they can do the work.
How long we keep it
We keep messages and photos for as long as you are our tenant and for a reasonable time after, for our records. Signed consent forms are kept on file.
Your choices
Text STOP to (978) 396-2202 at any time to stop receiving text messages, and HELP for help. Stopping texts does not affect your lease. You can also ask us to see or correct the information we hold about you.
Contact
MillCityPipeline Properties · text (978) 396-2202, or write to us at the landlord mailing address on your lease.
